At Pentas, we strive to ensure your satisfaction with our services. If you are not entirely satisfied with your purchase, we’re here to help. Please review our refund policy outlined below:
1.1. Refunds may be requested for certain services provided by Pentas, subject to the terms and conditions specified herein.
1.2. To be eligible for a refund, you must request the refund within [number] days of the purchase date.
1.3. Refunds are typically not provided for services that have already been completed, unless otherwise specified in a separate agreement.
2.1. To request a refund, please contact us at contact@getpentas.com with your refund request, including your name, contact information, order number, and reason for the refund.
2.2. We will review your refund request and notify you of the approval or rejection of your refund.
3.1. If your refund request is approved, we will process the refund within 30 days of approval.
3.2. Refunds will be issued to the original payment method used for the purchase, unless otherwise agreed upon.
4.1. Certain services provided by Pentas may be non-refundable. These may include, but are not limited to, consultation fees, customized services, and third-party products or services.
5.1. If you initiate a chargeback or dispute with your credit card issuer or payment processor before contacting us for a refund, your eligibility for a refund may be voided, and we reserve the right to contest the chargeback or dispute.
6.1. If you have any questions about our refund policy, please contact us at contact@getpentas.com.
Thank you for choosing Pentas!
